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Supervisor of Recreation & Culture Client Services
Permanent Full-Time
- Barrie, Ontario
Posting Number: PN-26-07
Job Type: Permanent Full-time, Non-Union
Salary Range: $80,159.82 to $107,431.84 per year
Posted: Monday, January 26, 2026
Application Deadline: Monday, February 9, 2026 at 11:59 pm
The Opportunity
Recreation and Culture Services builds vibrant, healthy, active and connected communities by providing facilities and programs that give all Barrie residents an opportunity to participate in recreational activities. Key responsibilities include identifying community recreation needs and interests, developing and delivering recreation opportunities which meet these needs and interests, maintaining and operating recreational and cultural facilities to provide a setting for these activities, and managing the provision of space to external community providers and groups.
Under the general guidance and direction of the Manager of Recreation Business Services, the Supervisor of Recreation and Culture Client Services is responsible for overseeing and supervising the daily operational activities and delivery of services offered through Recreation Centre Client Services Desk at one of the City of Barrie’s Recreation Centres. Specifically, this position is responsible for monitoring and supervising Recreation Centre Client Services Desk operations and performance in accordance with established service delivery standards, key performance indicators and customer service principles, standards and techniques. Additionally, this position acts as the initial point of contact for, and investigates and responds to escalated inquiries, requests and/or complaints. Lastly, this position is responsible for reviewing service delivery processes to support performance management, process improvements, training initiatives, performance measures and quality assurance of the Recreation Centre Client Services Desk. Overall, this position plays an integral role in ensuring consistent customer service is delivered to internal and external customers in a timely and efficient manner in order to meet and/or exceed customer expectations.
Our Culture and Qualifications of the Job
Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.
Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.
Education (degree/diploma/certifications)
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Two (2) year College Diploma in Office Administration, Business, Recreation or related discipline
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Standard First Aid and CPR Level C Certifications
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Automated External Defibrillator (AED) Certification within three (3) months of hire
Don’t meet the credentials as outlined but have years of directly related experience? Please see the City’s Education Equivalency Policy to determine if you may qualify for equivalency. Further information is available at www.barrie.ca/government-news/jobs
- Position Equivalency Code: C
Experience
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Four (4) years of experience performing duties related to the major responsibilities of the position within a recreation and/or customer service work environment, including leadership and/or supervisory experience
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Demonstrated experience utilizing registration software
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Demonstrated experience delivering training and developing training tools and techniques
Knowledge/Skill/Ability
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General knowledge of legislated customer service requirements, including the Accessibility for Ontarians with Disabilities Act (AODA)
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General knowledge of customer service principles, standards and techniques
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General knowledge of quality assurance standards and practices
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General knowledge of municipal, regional, provincial and federal government services and programs
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Working knowledge of administrative processes and procedures
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Working knowledge of cash handling and management practices
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Demonstrated ability to:
- adapt to system/process changes and challenges;
- align section programs/services with branch, department and corporate goals, objectives and initiatives;
- build cohesive and motivated teams;
- deal with difficult customers, diffuse emotionally-charged situations and resolve customer issues in a diplomatic and professional manner;
- develop, promote and maintain relationships with internal and external stakeholders;
- exercise discretion and judgment when handling confidential, sensitive, and/or controversial information;
- identify problems, develop and evaluate options, and implement solutions utilizing reason, judgment and prescribed resources;
- implement new initiatives or adapt existing section initiatives to meet the needs of the branch, department and corporate goals, objectives and initiatives;
- interact effectively and courteously with all levels of staff and contacts in a political and community/client service environment;
- lead and inspire innovation and the adoption of best practices;
- lead, coach, mentor and support staff;
- maintain a high standards of public relations at all times;
- maintain confidentiality and ensure the security of private information in accordance with the Municipal Freedom of Information and Protection of Privacy Act;
- multitask and prioritize conflicting priorities and work demands within a fast paced work environment;
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perform in a manner which is consistent with corporate goals, vision, mission, and values;
- prepare reports, and deliver training/presentations;
- prioritize and process a high volume of email, telephone and/or in person inquiries, requests and/or complaints;
- promote a culture of learning and improve organizational competence by creating learning opportunities for staff;
- select and apply suitable mathematical methods to conduct basic calculations including addition, subtraction, multiplication and/or division;
- think and act strategically in a political and community service environment;
- work collaboratively in a group setting to achieve a desired objective, goal and/or outcome
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Intermediate organizational, prioritization, and time management skills
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Intermediate problem solving, decision making, customer service, interpersonal, communication (verbal and written), facilitation, training, teamwork and leadership skills
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Intermediate computer literacy utilizing Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), registration system software, Point of Sale (POS) system software and the Internet
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Availability to accommodate deadlines, and/or peak period workloads that may extend beyond the workday and/or occur on evenings/weekends
Conditions of Employment
- Satisfactory Criminal Record and Vulnerable Checks*
*Please note that this is a requirement of the position for any new employees to the City of Barrie in accordance with the Police Record Check Policy. Existing employees who have met this criteria will be exempt from this requirement.
Other Important Information
Location: Allandale Community Centre, 190 Bayview Dr, Barrie, Ontario
Hours: The normal hours of work are 35 hours per week; however, some non-standard hours may apply.
Wage: This a permanent full-time non-union position with the following pay level and 2025 pay range:
- Pay Level: Level 11
- Yearly Salary: $80,159.82 to $107,431.84
- Hourly Pay Rate: $44.04 to $59.03
What We Offer: This position includes a comprehensive non-union benefit plan, including but not limited to extended health and dental coverage, life and accident insurance, paid vacation and sick days, short/long term disability plans, OMERS Primary pension plan, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.
How to Apply: Click the ‘Apply Now’ button at the top and/or bottom of the job posting to start the application process. Please note that emailed applications will not be considered.
Why Barrie?
The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.
Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.
Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.
The City of Barrie is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness and welcomes applications from qualified individuals of diverse backgrounds. We are committed to providing barrier-free and accessible employment practices and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. If contacted for an employment opportunity, please advise if you require Code-protected accommodation and we will work with you to meet your needs.
The job posting has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties and responsibilities required of employees to do this job. For full position details, please request a copy of the job description by emailing HR.Recruitment@Barrie.ca.